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Refund and Returns Policy

Spa Place Inc. Returns and Refunds Policy

At Spa Place Inc., we are committed to ensuring our customers are completely satisfied with their purchases. As such, we have a comprehensive Returns and Refunds Policy designed to make the process as straightforward and hassle-free as possible.

  1. 30-Day Return Policy: If for any reason you are not satisfied with a product, you may return it for a full refund of the cost. This must be done within 30 days from the ship date. Please note that the product must be in its original condition and packaging. We reserve the right to refuse returns or to charge a restocking fee for damaged or opened items.
  2. Initiating a Return To begin the return process, please get in touch with us or call a Spa Place customer service representative at (417) 725-1008. Our customer service team can guide you through the process and answer any questions.
  3. Shipping and Handling: We do not refund shipping and handling costs. The customer is responsible for all shipping costs associated with returning an item.
  4. Refund Processing: Once we receive your returned item, we will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. It may take some time for your bank or credit card company to process and post the refund.
  5. Exchanges: In the case of defective or incorrect items, we will gladly exchange the item at no additional cost. Please get in touch with our customer service team to initiate an exchange.
  6. Non-Returnable Items: Certain items cannot be returned for health and safety reasons. These include chemicals and certain spa accessories. All non-returnable items will be marked on the product page.

You agree to this Returns and Refunds Policy by purchasing on our website. We encourage you to read it carefully before making a purchase. If you have any queries about our Returns and Refunds Policy, please do not hesitate to contact us.

We appreciate your business and look forward to serving your spa and pool needs.

Thank you for choosing Spa Place Inc.