Customer Care
Customer Care at Spa Place Inc.
Welcome to the Customer Care page for Spa Place Inc.’s online store, your one-stop shop for spa, swimming pool, pellet stove parts, and a wide range of accessories and chemicals. We’re committed to providing you with the best customer experience possible, from when you browse our products to after your purchase.
Order Status
Curious about your order status? We’ve got you covered. You can check the status of your order at any time by logging into your account on our website. If you have any specific questions or concerns, please don’t hesitate to contact us at (417) 725-1008.
Track Your Order
Once your order has been shipped, we’ll provide you with a tracking number so you can follow its journey to your doorstep. If you’re having trouble tracking your order, please get in touch with our customer service team for assistance.
Shipping Policy
We offer FREE standard shipping on orders over $50 within the U.S. lower 48 states. For more details about our shipping methods, costs, and delivery times, please refer to our Shipping Policy.
Returns and Refund Policy
Your satisfaction is our top priority. If you’re not completely satisfied with your purchase, you may return it within 30 days from the ship date for a full refund of the cost. Please note that we do not refund shipping and handling costs. For more information, please visit our Returns and Refund Policy page.
Privacy Policy
We respect your privacy and are committed to protecting it. To learn more about how we collect, use, and safeguard your personal information, please read our Privacy Policy.
Terms & Conditions
By using our website, you agree to our Terms & Conditions. We encourage you to read these terms carefully before making a purchase.
Contact Us
If you have any questions or need further assistance, please call us at (417) 725-1008. Our dedicated customer service team is here to help from 9 am to 5 pm CST, Monday to Friday. You can also reach out to us via our Contact Us page.
Thank you for choosing Spa Place Inc. We look forward to serving your spa and pool needs!